Returns & Refunds

At Zenvora House, your satisfaction and your baby’s comfort are our highest priorities. If you are not completely happy with your purchase, we are here to help.

Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, items must:

Be unused and in original condition
Be in the original packaging
Show no signs of wear, washing, or damage
Include all accessories and components

For hygiene and safety reasons, items that have been used or washed cannot be returned.

Non-Returnable Items

The following items cannot be returned:

Used or worn products
Washed items
Items damaged by misuse
Gift cards or promotional items
Items purchased on final sale

Return Process

To start a return, please contact our support team before sending anything back.

Email: hello@zenvorahouse.com
Please include:

Your order number
Reason for return
Clear photos of the item (if applicable)

Once approved, you will receive return instructions.

Do not send items back without prior authorization, as they may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a tracked shipping method, as we cannot guarantee receipt of returned items without tracking.

Refunds

Once your return is received and inspected, we will notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Shipping costs are non-refundable.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Include photos showing the issue so we can resolve it quickly.

In these cases, we will offer a replacement or full refund at no additional cost.

Exchanges

We currently do not offer direct exchanges.
If you need a different item, please return the original product and place a new order.

Late or Missing Refunds

If you have not received your refund after 10 business days:

Check your bank account again
Contact your credit card provider
Contact your bank (processing times may vary)

If you still need assistance, please reach out to us.

Contact

If you have any questions about returns or refunds, we are happy to help.

Email: hello@zenvorahouse.com
Response time: within 24 hours on business days