Shipping & Delivery

At Zenvora House, we are committed to delivering your order safely, quickly, and reliably — so you can focus on what matters most: your little one.

Processing Time

All orders are carefully processed within 1–3 business days after payment confirmation.
Once your order has been prepared, it will be handed over to our shipping partner.

During peak periods or holidays, processing may take slightly longer, but we always strive to dispatch your order as quickly as possible.

Delivery Time

Estimated delivery times:

Europe: 5–9 business days
United Kingdom: 5–9 business days
United States & Canada: 6–12 business days
Australia & New Zealand: 7–14 business days
Rest of the world: 7–15 business days

Please note that delivery times are estimates and may vary depending on customs procedures or local carriers.

Shipping Costs

We proudly offer free worldwide shipping on all orders — no minimum purchase required.

There are no hidden fees at checkout.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.
This allows you to monitor your delivery in real time.

If you have not received your tracking information within a few days after ordering, please check your spam folder or contact us.

Customs & Import Duties

For international orders, customs fees or import duties may apply depending on your country’s regulations.
These charges are the responsibility of the recipient.

Most customers do not experience additional charges, but we recommend checking your local policies if unsure.

Incorrect Address

Please ensure your shipping address is entered correctly at checkout.

Zenvora House is not responsible for orders delivered to incorrectly provided addresses.
If you notice an error, contact us immediately — we will do our best to correct it before shipment.

Lost or Delayed Packages

If your package appears delayed or lost, please contact us and we will investigate the issue with the carrier.

Your peace of mind is extremely important to us, and we will always work toward a fair solution.

Questions?

If you have any questions about your shipment, our support team is here to help.

Email: support@zenvorahouse.com
Response time: within 24 hours on business days